Orders may be cancelled or changed as long as items have not already shipped. To cancel or change an order, contact customer service at shop@ducks.ca with your order number.
DUC Gear™ may be exchanged. To exchange an item in your order, contact customer service at shop@ducks.ca with your order number.
To be eligible, items must be returned within 30 days of purchase, in new condition, with original tags attached.
DUC Gear items that are in the current inventory at Shop DUC Gear™ may be eligible for a return for store credit or refund.
To be eligible, items must be returned within 30 days of purchase, in new condition, with original tags attached.
To request a return for store credit or refund, contact customer service at shop@ducks.ca with “REQUEST RA#” in the subject line, and include the following details in the email:
You will receive an “RA#” to affix to your return. You are responsible for return shipping costs. Once your return items have been received and reviewed, a refund or store credit may be applied to your account.
Contact customer service at shop@ducks.ca if any of the items in your order are defective or damaged. Please include photos of the defective/damaged merchandise in your email so that we can better assist you.
